Guest Comments

Exceptional Guest Satisfaction

Exceptional Guest Satisfaction

When was the last time you filled out a guest comment form at a hotel? When was the last time you felt moved to leave a complimentary note about your stay?

We get almost 100,000 visitors a year, and they are virtually unanimous in calling Plantation Bay one of the best hotels they have ever stayed in. Few hotels, at any price, enjoy this kind of guest satisfaction. And our guest roster includes families, couples, business-persons, retirees, singles, divers - ALL kinds of travelers co-exist happily at Plantation Bay.

And remember, tipping is prohibited throughout the resort. We give all our guests the highest standard of service, without their ever having to worry about when, whom, or how much to tip.

Whole Year 2025
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 912 40 4 4
Reservations, check- in, check-out 823 91 11 6
Quality of Room and Hotel Facilities 804 113 18 5
Quality of Food and Dining Areas 696 209 25 10
Quality of Service Throughout the Hotel 818 97 16 6
Overall Level of Satisfaction 827 97 13 4
January - July 2026
Please Rate Very Good Acceptable Deficient Pretty Bad
Ambience, Look, and "Feel" of the Hotel 430 27 2 2
Check-In, Check-Out, Bellservice Experience 408 31 7 3
Quality of Room and Amenities 387 62 7 5
Quality of Leisure Facilities 393 58 5 0
Quality of Food 317 110 21 4
Quality of Service at the Restaurants 386 48 11 3
Overall Level of Satisfaction 388 47 10 2

Quotes

This place is amazing! Lots of trees. The environment is peaceful and tranquil.

Kagstrom. M., American family. Stayed July 2026

One of the best resorts I have been to. Great facilities, friendly people, amazing food. The spa was top notch! I will come visit again soon.

Baet, E., local family. Stayed July 2026

A big applause to the resort for having good service, world class amenities, friendly and accommodating staff, customer-oriented culture. Kudos!

Urbina, M.C., local family on leisure vacation. Stayed July 2026

We are satisfied with everyone here. We enjoyed our stay. We love the quiet pools and rest areas. We love to come back here.

Brown, M., family on leisure vacation. Stayed July 2026

We had a great stay. The service was excellent, and the staff were friendly and accommodating. The amenities were relaxing and welcoming. We truly enjoyed and would gladly come back.

Bloomquist, M., American family on an Asian trip. Stayed July 2026

Thank you for the wonderful stay. We have been here many times but still we love it so much. Staff are super friendly and accommodating. We can’t wait to come back.

Carreon, L., local family on a short vacation. Stayed July 2026

The staff here are very honest, warm, and friendly (this matters a lot). Everywhere in the resort is clean! Food is great—a lot of variety to choose from. I have been to a lot of resorts but Plantation Bay is at the top of the best hotel/resorts and I am very happy here.

Sanaani, C., seasoned traveler from Dubai. Stayed July 2026

Plantation Bay is the best resort in Cebu that I always come back to; clean and people are kind. The food is delicious; the scenery is also nice. I come to Cebu because I want to come to this resort. I commend the Korean employee Yona; Thank you for always helping me with a smile.

Park, J.H., Korean on his first visit to Cebu. Stayed July 2026

So far this is the best resort i have been to specially the room and the restroom; it is so nice.

Bacalan, J.S.,on a personal trip from the Carribean. Stayed July 2026

I appreciate each one of you for your amazing work. Absolutely amazing workers here in the resort. I will miss everyone here. I tried to remember all your names but there are a lot. I am pleased to have met you all!

Odnoralova, R., a Russian lady who is part of an international mission to Cebu. Stayed July 2026

We were delighted to stay at your beautiful hotel. With our best wishes for continued progress and prosperity for your ongoing developments.

Al-Muqbil, A., gentlemen from the Middle East here for some relaxation. Stayed July 2026

Plantation bay is always our first choice since 1999. We had our honeymoon here. From then on, we always stay here with my family.

Uy, M.L, local couple, loyal to the brand. Stayed July 2026

We are very much delighted with the service. Staff are very polite and accommodating.

Ramirez, J., Balikbayans from San Francisco, USA. Stayed July 2026

Very polite staff; Very respectful. They always smile too. We will be back.

Kinney, J., Caucasian couple on their first holiday together. Stayed July 2026

Staff were nice and accommodating, polite, and approachable. Overall experience was excellent. Kudos to all the resort staff.

Weber, E., American couple on a holiday. Stayed July 2026

I want to Book My Stay at Plantation Bay Now!